Question 1

Is this an emergency service?

Accepted Answer

No. This service is for planned, non-urgent outpatient enquiries. If you or the patient needs emergency help, call 999. For urgent but non-emergency advice, contact your GP or call NHS 111.

Question 2

Does submitting the form book an appointment?

Accepted Answer

No. Submitting an enquiry does not confirm or book an appointment. Dr Pandora Wright’s team reviews each request and contacts you to discuss next steps.

Question 3

Where does Dr Wright see patients?

Accepted Answer

Dr Wright sees private patients at three London hospitals — Charing Cross Hospital (Imperial College Healthcare Private Care), The Princess Grace Hospital (HCA Healthcare UK), and The Harley Street Clinic (HCA Healthcare UK) — and offers home visits across Central, West and North-West London for patients for whom a home assessment is more practical or clinically appropriate.

Question 4

Will my insurance cover this?

Accepted Answer

Dr Wright is recognised by AXA, WPA, Vitality, Aviva, Allianz and Healix. Please confirm cover, authorisation and any claim requirements directly with your insurer before booking. If you have an authorisation code or claim reference, you can include it in your enquiry if available.

Question 5

Do you offer self-pay appointments?

Accepted Answer

Yes. Self-pay appointments are available. For fee information, please see Dr Wright's published profile on the Private Healthcare Information Network (PHIN).

Question 6

Do I need a GP referral?

Accepted Answer

Some enquiries come through a GP or consultant referral, while others may be self-referrals or insurer-led. Where more information is needed, Dr Wright's team may contact you, your referrer or your GP as appropriate before an outpatient appointment is arranged.

Question 7

Do I need to provide my medical history on the website?

Accepted Answer

No. The public enquiry form is only for contact and routing information. Please do not include clinical details. If more information is needed, Dr Wright's team will advise you about the next step.

Question 8

What happens after the assessment?

Accepted Answer

Dr Wright provides a written report and clear management plan. Follow-up, further investigations and recommendations are discussed and agreed with the patient. With the patient's consent, the report can be shared with the GP or wider care team.

Question 9

Can Dr Wright carry out a financial capacity assessment?

Accepted Answer

Dr Wright does not undertake financial capacity assessments. If this is something you need, she can signpost patients and families to appropriate support during the consultation.

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